Right of Withdrawal
Effective 2026-04-30
If you are a consumer resident in the European Union, EU Directive 2011/83/EU (Consumer Rights Directive), as amended, gives you the right to withdraw from your subscription contract within 14 days, without giving a reason. This page explains how the right works for a digital service like Brightroom and how to exercise it.
Withdrawal period
The withdrawal period is 14 days from the day on which the contract is concluded — that is, from the moment you complete sign-up and start your trial or paid subscription.
How to withdraw
To exercise your right of withdrawal, send an unambiguous statement before the 14 days are up. The simplest way is to email privacy@bright-room.com with the subject “Withdrawal” and include your account email. You can also use the model form below.
Effects of withdrawal
If you withdraw within the 14-day period, we will refund any payments received from you without undue delay and within 14 days of receipt of your notice, using the same payment method as the original transaction unless you expressly agree otherwise. No fees will be charged for the refund.
Important: waiver for digital services started early
Under Art. 16(m) of the Consumer Rights Directive, the right of withdrawal is lost if performance of a digital service has begun with your express prior consent and your acknowledgment that you lose the right of withdrawal once performance has begun.
At sign-up we ask you to tick a separate box confirming both. If you tick that box and start using the Service, you waive the 14-day withdrawal right for sessions you have already used; you can still cancel your subscription at any time from your Account settings for the future.
I expressly request that Brightroom begin performance of the Service before the end of the 14-day withdrawal period and I acknowledge that I lose my right of withdrawal once the Service has been fully performed.
If you do not tick this waiver, you keep the full 14-day withdrawal right, but the Service will only become available after the period ends.
Model withdrawal form
You may use the form below (you are not obliged to). Send by email to privacy@bright-room.com or by post to Brightroom, Rosenbergstrasse 4, 9000 St.Gallen, Switzerland.
— To Brightroom, Rosenbergstrasse 4, 9000 St.Gallen, Switzerland, email privacy@bright-room.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: subscription to Brightroom.
— Ordered on (*) / received on (*): __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Signature of consumer(s) (only if this form is notified on paper): __________
— Date: __________
(*) Delete as appropriate.
Other cancellation rights
Independently of the 14-day withdrawal right, you can cancel your subscription at any time from Account settings. Cancellation takes effect at the end of the current billing period; you keep access until then.